CASE STUDY
Transforming culture and performance at SHAPE
Emmanate partnered with SHAPE, a national construction company, for a number of years, helping drive cultural and leadership transformation.
The engagement began with executive leadership coaching on the C-suite level, cascading down through state managers and senior teams to build a constructive and aligned team culture. We also conducted 360 leadership and team assessments, debrief sessions with both leaders and team members, a bespoke leadership program designed to build a constructive team culture and extensive culture surveying.
The results have been remarkable:
SHAPE’s culture and leadership effectiveness now ranks in the top 10% globally
Profit growth exceeding the industry benchmark, averaging 45% compared to their previous 11%
Improved culture has enhanced customer and employee relationships, reflected in NPS measures
A direct link between improvement in culture and positive movement on a number of key performance indicators
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Co-founder and COO, SHAPE
“Emma’s guidance, commercial acumen and coaching have been an instrumental part of our company’s cultural transformation. SHAPE’s business performance metrics closely correlate to its leadership and cultural transformation.
In particular culture has created genuine value for the business through high levels of customer service and ability to fulfil the promises in the Perfect Delivery value proposition. The board and senior leaders know that the company’s culture is a key element in the financial success of the business.